<aside> <img src="/icons/mail_gray.svg" alt="/icons/mail_gray.svg" width="40px" /> [email protected]
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<aside> <img src="/icons/phone-call_gray.svg" alt="/icons/phone-call_gray.svg" width="40px" /> +639672171866
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<aside> <img src="/icons/calendar_gray.svg" alt="/icons/calendar_gray.svg" width="40px" /> Discovery Call
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🌐 Customer Support
🌐 Emotional Intelligence
🌐 Email Management
🌐 Calendar Management
🌐 Data Entry
🌐 Social Media Management
🌐 Team Work
<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Virtual Assistance and Social Media Training
Provider: VA Training Philippines
Issued: June 2024
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BSBA Marketing Management Father Saturnino Urios University 2013-2017
I am Sheila Mae Esdrelon but I prefer to be called “Sai”. I am an experienced Customer Service Representative for four years and a results-driven Virtual Assistant with 2+ years of experience supporting US-based executives. I help business owners elevate their operations and customer satisfaction. With a proven track record in managing customer inquiries, streamlining administrative tasks, and optimizing processes, I ensure your business runs smoothly and efficiently. My goal is to provide exceptional support that enhances customer loyalty and drives business growth.
<aside> <img src="https://i.pinimg.com/736x/92/d1/db/92d1db1521d374335498624cc95e9554.jpg" alt="https://i.pinimg.com/736x/92/d1/db/92d1db1521d374335498624cc95e9554.jpg" width="40px" /> Sai Esdrelon
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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Virtual Assistant Greenstone Media (March 2024- Present)
● Executed 10–15 targeted LinkedIn outreach messages weekly, managing the full sequence from connection requests to multi-step follow-ups. ● Achieved a 40% connection acceptance rate and 10% reply rate through personalized, intent-driven messaging strategies. ● Develop and utilize follow-up templates to streamline lead generation processes. ● Converted outreach efforts into 4 booked discovery calls per month, directly supporting the client's sales pipeline growth.
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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Admin Assistant J. Magen LLC (Sept. 2024 - Apr. 2026)
● Managed executive calendar across different time zones (EST, PST, CST), scheduling 3-4 meetings per week with zero conflicts. ● Handled social media account management with 2 posts per week, generating consistent lead pipeline activity. ● Freed up 10+ executive hours per week by independently managing communications, document review, and client coordination, enabling the owner to focus on high-priority deliverables including tax return reviews.
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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Customer Service Representative Steamlogic Inc. (Jan. 2019 - Sept. 2022)
● Managed 100+ weekly customer interactions while maintaining a 90% response rate, directly contributing to improved customer retention. ● Converted 10–20 chats per week into sales by identifying customer needs and delivering targeted product solutions.
● Built and maintained a structured customer feedback tracker in Google Sheets, enabling data-driven service improvements and performance reporting.
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